Privacy Policy

We value your privacy. This Privacy Policy describes the information collected when you visit voyza.ai (the “Site”) and use the Services (as defined in our Terms of Use) and how Voyza (“Voyza,” “we,” or “us”) uses and discloses that information. When you make a booking through the Site, your information may be transferred to the respective hotel or fulfillment partner where you book. Through the Services, we may also display and send you deals that may be interesting to you. You agree to all of the terms of this Privacy Policy by using the Site and Services. You should immediately cease using the Site and Services if you do not agree.

Children

Voyza does not seek to collect personal information about children under 13, and you must be 18 or older to use the Site. We may collect information from parents or guardians about family reservations with their consent. If we learn and have actual knowledge of a child providing information through the Site, we will delete such information as soon as possible. We will honor requests by a parent or guardian to review or delete information about their child.

Security

Voyza values data security and uses reasonable safeguards to protect personal information against loss and theft, including data encryption, restricted access, and firewalls where applicable. However, security over the internet or in any circumstance cannot be guaranteed. Voyza does not assume any responsibility for any harm, loss, or damage you may experience or incur by the sending of personal or confidential information over the internet, and you should take your own measures to protect your sensitive information. If you have any questions about the security of our Site, contact us at legal@voyza.ai.

Information Collected

We collect and use customer information as necessary to deliver service (including telling our customers about hotel reservation services, deals, and other opportunities through email) and to run and improve our business. When you use our Site or Services, we may collect the following kinds of personal information from you as needed:

Reservation information and customer support. You can browse the Site without revealing personal information. However, to use parts of the Services, such as making a hotel reservation, we may require personal identifiers such as your name, phone number, contact information, and billing information. If you make a booking, we also collect commercial information about your transaction and reservation. You may also provide us with information when you communicate with our customer support.

Account information. When you create or use an account, you provide us with related account information, such as your email address and a password. We may send you marketing emails with offers that may be interesting to you where permitted. You may withdraw from marketing at any time by emailing legal@voyza.ai or following unsubscribe instructions in each email.

Device and connection information; cookies. The Site uses cookies and similar technologies to store your preferences, personalize your visit, analyze trends, administer the Site, and gather demographic information. This may include IP address, browser type, ISP, geolocation information, referring/exit pages, operating system, date/time stamp, and clickstream data. We may combine this information with other information we collect about you.

Third-party cookies and analytics. We may work with third parties that place cookies on our Site for advertising, analytics, measurement, and similar purposes. Those companies’ use of cookies is subject to their own privacy policies. You can learn more about industry opt-out tools through the Network Advertising Initiative and the Digital Advertising Alliance.

Third-party information. We may receive information from third parties, such as transaction or customer service information, to help facilitate your booking and provide the Services.

Retention of Information

We will retain your information for as long as necessary for the purposes set out in this Privacy Policy, including to comply with legal obligations, enforce agreements, and resolve disputes. Retention considers our relationship with you, pending transactions or bookings, and legal or business requirements.

Use of Information

Reservation services. Voyza helps you search for and book reservations. Your information may be transferred to hotels and partners to provide, fulfill, confirm, and update your bookings.

To administer and improve the Services. We use information to measure interest, communicate with you, customize your experience, improve offerings, and analyze use of the Site.

Legal and security. We may use information to detect fraud, enforce our terms, comply with law, and protect the security of our users and the Site.

Marketing. Where permitted, we may use information to display relevant advertising or send promotional communications. You may opt out as described above.

Disclosure of Your Information

We may disclose aggregate or anonymized information that does not identify you. We may disclose personal information:

• To hotels and partners to fulfill your booking.
• To service providers (e.g., payment processors, hosting, analytics, customer support) as necessary to provide the Services.
• For legal reasons when required by law or to protect rights and safety.
• In a business transaction such as a merger or acquisition, subject to applicable law.
• With your consent.

Other Websites

The Site may contain links to other websites. Voyza is not responsible for the privacy practices of third parties. This Privacy Policy applies solely to information collected by Voyza through the Site.

Your Rights

Subject to applicable law, you may have rights to access, correct, delete, or limit use of your personal information, and to opt out of certain marketing or data practices. To make a request, contact legal@voyza.ai. We may need to verify your identity before responding. We will not discriminate against you for exercising applicable privacy rights.

Changes to This Privacy Policy

We may amend this Privacy Policy by posting the amended terms on the Site or providing other notice. Your continued use of the Site after changes constitutes acceptance of the updated policy, except where prohibited by law.

How to Contact Us

For privacy questions or requests, email legal@voyza.ai. For general support, visit our Help Center.